Site Use & Your Data
PRIVACY
Jungle Products Ltd is committed to protecting your privacy. This Privacy Policy explains our data processing practices and the ways in which your personal data is used. If you have any concerns regarding your personal information or any queries with regard to our processing please contact us at sales@jungleproducts.co.uk
The types of cookies we use
Required Cookies: These cookies are required to enable core site functionality and are therefore always enabled. Includes remembering your selected country and language, tracking your movement on and usage of our site for statistical purposes, storing whether you are logged in or not and storing your shopping bag and wish list items. We won't ask for your consent to place those cookies because we have a legitimate purpose for setting them.Functional Cookies: These cookies are optional and allow us to track your experience on the site.
We currently do not use any Marketing Cookies.
To change your preferences you can do so at any time via here
To remove all cookies controlled by this site you can do so here, this will clear your cart and any required cookies and reset you as a new visitor.
PERSONAL INFORMATION
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and additionally cookies created by Google Analytics will, as you browse the site, collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as "Device Information"
We collect Device Information using the following technologies:
"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
"Log files" track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Pixels" are electronic files used to record information about how you browse the site.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We currently do not collect any personal information directly, we do use third party cookies for analytics - see below for more information
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
All payments are processed through our merchant partner SagePay. You can read their privacy policy here https://www.sagepay.co.uk/policies/privacy-policy
We use Google Analytics to help us understand how our customers use the site
For more information about Google Analytics cookies, please see Google's help pages and privacy policy:
• Google's Privacy Policy
• Google Analytics Help pages
• To opt out of all Google Analytics you can download and install the add-on for your web browser here
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DATA RETENTION
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Request Data Removal (also known as Right To Be Forgotten)
Any personal information that has now been accessed for over 12 months will be removed.
Removing Cookies
Cookies created by Jungle Products Ltd are set to expire after a 30 day period of inactivity, to remove all cookies controlled by this site you can do so here, this will clear your cart and any required cookies and reset you as a new visitor.
Cookies that are created by a third parties are beyond our control and you must delete these yourself. Below are a selection of instructions on how to adjust/delete cookies on some of the more common devices below.
Please find examples of guides on how to block cookies and how to remove cookies in the various browsers for PCs and Macs:
Internet Explorer
Google Chrome
Mozilla Firefox
Opera
Safari
Microsoft Edge
Samsung Browser
Orders & Returns
ORDERS
Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order. The responsibility for the goods as shipped is ours until you are in receipt of the goods.
DISCOUNT CODES
Discounts made under a specific discount code do not include any products highlighted as non-inclusive on said offer and we reserve the right to refuse any discount if a clear and obvious error has been made.
RETURNS
At Jungle Products Ltd we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.
If you make a purchase from Jungle Products Ltd and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. Return the goods, unused, in the original packaging and within 14 days for a full refund or replacement. Under these circumstances we cannot refund any postage charges.
Faulty or Damaged Goods - In the event of you receiving goods which are of an unsatisfactory quality, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus all postal charges.
When we have processed the returned goods and your card has been credited, we will confirm this via email.
When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.
The Jungle Products Ltd returns procedure does not affect your statutory rights as a consumer.
LIABILITY
Jungle Products Ltd try to ensure that all material contained in this website is accurate. Jungle Products Ltd accept no responsibility for any loss which may be construed to be as a result of relying on information contained in this website, or in respect of any omissions or errors. All the material contained on this site is of a general nature and the views or opinions expressed therein do not reflect the views of Jungle Products Ltd and we give no warranty to any of the information contained on jungleproducts.co.uk. Furthermore, any views expressed in material placed on this website by third parties, does not in any way represent the views of Jungle Products Ltd and we accept no responsibility for any loss resulting from this third party content. In addition, we cannot guarantee that the content of this site is either accurate or reliable and that the site or the server which generates the site are free of viruses or other technical hazards.
The santacruzbikes.co.uk site is provided by Jungle Products Ltd. without any warranties or guarantees. The viewer must bear the risks associated with the use of the Internet.
The santacruzbikes.co.uk site provides content from other Internet sites or resources and while santacruzbikes.co.uk tries to ensure that material included on the santacruzbikes.co.uk site is correct, of high quality and error free, it cannot accept responsibility if this is not so. santacruzbikes.co.uk will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the santacruzbikes.co.uk site. If are informed of any errors or inaccuracies in the material on the site we will correct the errors or inaccuracies as soon as possible.
We disclaim all liabilities in connection with, the incompatibility of the santacruzbikes.co.uk site with any of your equipment, software or telecommunications links, and also technical problems including errors or interruptions of the santacruzbikes.co.uk site.
To the extent allowed by law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the santacruzbikes.co.uk site or your use of it.
Nothing in these Terms and Conditions shall exclude santacruzbikes.co.uk's liability for personal injury or death caused by its negligence.
INTELLECTUAL PROPERTY
Material on this website is copyright protected. Such copyright is owned wholly by JungleProducts Ltd. Users of this site may print or download any information for personal use, but may not use any of the site content for commercial purposes. The content of this website is not to be used or incorporated in the content of any publication or in any other website without the express permission of Jungle Products Ltd.
The santacruzbikes.co.uk Site is owned and operated by JungleProducts Ltd a company registered in England No. 03291752 whose registered office is at The Cedar, New York Mills, Summerbridge, Nr Harrogate, HG3 4LA
If you have any queries please contact Customer Services at sales@jungleproducts.co.uk or by telephone 01423 780 738
